TERMS AND CONDITIONS

PRODUCTS
Due to the homemade nature, products might differ slightly from batch to batch.

Shipping & Return Policies
ONLINE ORDERING

Placing orders online using our shopping cart is the most efficient and secure way to purchase Sogni di Dolci products. Please do not send your orders and credit card information via email as it is not a secure transaction method.

ORDER QUESTIONS
Please email us at info@SognidiDolci.com if you have any questions regarding an order. We will normally respond to you within one business day, Monday through Saturday. Sogni di Dolci is closed on Sunday’s and holidays.

PRICES & PAYMENT
All prices and shipping fees are quoted in $US and are subject to change or correction without prior notice. Payments must be made in $US. We accept payment through VISA, MasterCard and PayPal.

SHIPPING
We ship our products anywhere in Canada and the United States through Canada Post Expedited Parcel (3-5 business days) . Unfortunately, there are some factors we cannot control, such as the conditions in which our products are stored once they leave our bakery and delays caused by unforeseen factors or inclement weather. We will ship your order on the next baking day to ensure maximum freshness. Large orders and corporate gifts may take two to four additional days to fulfill.

SHIPPING RATES
We are not able to send to P.O. Boxes. Orders are normally processed, packed and shipped from our home location within 2 working days of the order payment or credit card verification. We do not process orders over the weekend or holidays. Please expect an extra 1 to 2 day delay around a sales/special offer period.

For each order we will need:

  • All shipments require a physical address (No P.O. Boxes or APO/FPO addresses)
  • A valid email address of purchaser
  • A phone number for the recipient

If an incorrect address is provided, Sogni di Dolci will not be responsible for delivery delays or corrective shipping charges. It is very important that the correct address and telephone number is provided at time of ordering.

ORDER TRACKING
Once your order is shipped an Order Confirmation will be sent to the email address provided when the order was placed. For Expedited orders, a Tracking Number will be included on the Order Shipment Confirmation. You can track the shipping status of your order by visiting http://www.Canadapost.ca and entering your tracking information.

OUT OF STOCK ITEMS
Rarely do we run out of items as we bake small batches on a frequent basis to ensure the freshest products are delivered to you. We will advise you if your order will be delayed for any reason.

DAMAGED GOODS
We pack our products with care and hope you receive them in perfect condition. However, if your order is damaged in transit, we will replace it at no extra cost or give you a full refund. Please contact us via email or phone within 24 hours of delivery. In some cases, we will require evidence of shipping damage.

RETURN POLICY
If for any reason you are unhappy with the goods you have received, please email us within 24hours at info@sognididolci.com.  Please return any unused and undamaged goods within seven days of purchase for an exchange or full refund. It is your responsibility to ensure that goods are returned to us safely and at your expense.

Intellectual Property
The intellectual property rights in the Website, including copyrights, trade names, patents, trade secrets, work methods and processes, and any other right are the sole property of Sogni di Dolci. These rights apply, among others, to any textual and non-textual information, including, images, graphic design, data and its processing the Website’s computer code any other detail concerning its operation. You may not copy, duplicate, distribute, sell market and translate any information, including trademarks, images, pictures, texts and computer code from the Website, without receiving Sogni di Dolci’s   consent in writing.

Trademarks appearing on the Website (whether registered or not), the name of Sogni di Dolci and its trademarks as well as the Website’s Domain name- are the sole property of  Sogni di Dolci.